FAQ
Good questions. Clear answers.
Everything to check before your first video.
How many people can I replace?
In a trio scene, add photos to the left, center and right positions. Upload one, two or three photos; positions without a photo keep the reference person. Other references show their own photo slots.
What kind of photos work best?
Use a clear front-facing photo, one identity per role. Each JPG, PNG or WebP must be under 5 MB, with each side 300–6000px and an aspect ratio from 2:5 to 5:2. For the horse dance, include the body and limbs.
Do I need a prompt or editing skills?
No prompt, no editing. The workflow uses your role photos and a fixed scene reference. Choose the matching template, cast and available quality.
Will the video include the original song?
Sound depends on the selected template and available soundtrack. Check the sound option shown before payment.
Will I get an email when it is ready?
Guests and signed-in customers receive an email with their private result link when the video is saved. Download your MP4 within 30 days and keep the link safe.
How do I pay for a video?
Choose a reference, add your photos and review the quality and full price. A single 480p video is $9.90; 720p is $14.90. Credit packs are available for more videos.
What happens if generation fails?
Credits are reserved before generation. A failed task or a task without a saved result after 60 minutes returns those credits once. Guest orders can retry confirmed transient failures within the same deadline, then enter the original-payment refund flow; bank processing time is separate.
Are my photos private?
Your photos are used to generate your selected video. Files and result links use private storage. See the privacy policy for retention and provider processing.
Does a credit return mean a cash refund?
The selected option shows its credit cost separately from the price of a pack. Credits are reserved before submission. Failure or no saved result within 60 minutes returns the spent credits once; the return is not a cash refund.
What if it finishes but the face looks wrong?
A completed render is different from a technical failure. Keep the order or task ID and request a quality review. Subjective quality concerns are reviewed separately from technical failures; applicable statutory rights remain unaffected.
How long can I download the result?
The service saves the MP4 to private storage before marking it ready, then emails the private result link to guests and signed-in customers. Photos expire after 7 days and results are available for 30 days. Download within that period and keep the link private.
Is this a free personalized preview?
No. The current preview lets you inspect scenes and choose photos locally; it does not generate your video. A free personalized result is not offered.
Need the details?
Our guides explain the scenes and photo requirements step by step.